Refund and Shipping & Handling Policies

logo_hqGarcia Group LLC

Refund, Delivery, and Return Policies

 

Private & Confidential

 

Shipping & Handling Policy:

We ship most orders within 1 business day of payment so that you may receive your RPC Multivitamin as quickly as possible.  We know what it’s like to order something online and then wait…and wait…and wait for your package to arrive. That is why we do everything possible to ensure that we ship and you receive your order in a timely fashion.

We ship via USPS United States Postal Service (USPS) to all US territories as well as to Canada.  For Canadian orders, you must make arrangements with us before you place your order, as special customs forms must be completed and attached.

If you have special shipping requirements (Canada, 1 day or 2 day FedEx shipping or other…), you must make arrangements with us BEFORE you place your order.  We can often accommodate most special shipping requests.  Additional charges may apply for special shipping requirements.

 

Refund Policy: Satisfaction Guaranteed

If you are not satisfied with your purchase you may return it for an exchange or refund within ten days of purchase excluding shipping, handling and insurance charges.  A 15.0% restocking fee will also be applied.  (Restocking fee does not apply to the return of defective items.)  We reserve the right to accept or deny any returns based on product misuse, neglect or other “Acts of God” beyond our control.  If your product(s) arrive(s) damaged please contact us at info@rpcmultivitamin.com so that we may assist you.

We adhere to the standard Consumer Protection guidelines as promulgated by the Attorneys General or other competent state authorities.

Send your exchanges/returns to:

Garcia Group LLC
69 Riverbend Drive
North Brunswick, NJ 08902
Phone Number: (732) 983-8616 (9:00am – 5:00 pm Eastern Time)

 

Delivery and Return Policy:

It is the policy of Garcia Group LLC, subject to the terms of our stated Refund and Return Policy, in connection with the advertisement or sale of merchandise for Garcia Group’s mail order business to accept money through the mail or electronic transfer medium, for merchandise ordered on the Internet, by mail, telephone, facsimile transmission or electronic mail, within two weeks of receiving payment for the order, to either:

1. Deliver or mail the merchandise order; or

2. Make a full refund; or

3. Send the consumer a notice advising the consumer of the duration of any expected delay or the substitution of merchandise of equivalent or superior quality, and offering to send a refund within one week if so requested. If a proposal to substitute merchandise is made, it shall describe, in specific detail, how the substituted merchandise differs from the merchandise ordered; or

4. Send the consumer substituted merchandise of equivalent or superior quality, together with:

i. A written notice offering, without reservation, to accept the return of the merchandise at the consumer’s expense within 10 days of receipt of the merchandise and, upon request, the consumer’s choice of either, a refund of cash paid, excluding the amount of postage to purchase the item, or a credit; and

ii. A postage-paid letter or card on which the consumer may indicate whether he wishes the purchase price to be refunded or credited to his account within 10 days of receipt of the letter or card by the seller. The consumer’s request, entered on such a letter or card, shall be honored by the seller.

Date this SOP adopted and changed: March 20, 2012